We're glad to have you here at PetRadar, a community dedicated to reuniting lost cats with their loving owners. Our purpose is fueled by the incredible compassion of pet owners like you who, in challenging times, need a hand to hold on to. We realize that discussing refunds can be sensitive, especially when you're dealing with the stress of a missing pet. However, it's important to us that we're transparent and honest about our policies, building trust with you every step of the way.
Let's take a moment to revisit how PetRadar works. As soon as you sign up and pay for our service, we launch a locally targeted digital ad campaign for your missing pet and provide other supportive services. Given that these costs are incurred immediately and primarily go to third-party advertising platforms, we usually can't offer refunds once the search has begun. This is not about profitability for us, but about ensuring we can continue providing this valuable service for all pet owners in need.
Given the immediate costs we bear once your search starts, it's typically not feasible for us to issue refunds. This is never a decision we take lightly, and we assure you, it is rooted in fairness and our commitment to supporting as many distressed pet owners as possible.
That being said, we understand that life is rarely black and white. Therefore, in certain exceptional circumstances, we might consider issuing a refund. These instances are rare and are carefully evaluated on a case-by-case basis, as we strive to handle every situation with the utmost care, respect, and empathy.
We encourage you to reach out to us if you have any concerns or aren't completely satisfied with our services. Our goal is not just to help you find your lost pet, but to ensure your experience with us is as stress-free as possible during this challenging time.
We want to reassure you of our unwavering dedication to fairness, support, and understanding. Our mission goes beyond reuniting lost cats with their owners; it's about being there for you in a time of crisis. So, trust in our commitment to you and remember, we're just a message away if you need help at any stage.
Remember, at PetRadar, you're not just another customer, you're part of our family. We're here to help, every step of the way. Start your search now, visit petradar.org/start.